Who we are
MedX Medical Solutions was founded in 2017 by Fiona Davies and Kim Marr with the aim of providing boutique medical bureau services to operating specialists.
Today, with a team of over 35 people, we are more than a medical billing bureau — we are a practice-performance partner committed to helping specialist medical practices strengthen their financial performance and operate with greater transparency and confidence.
We are proud to support more than 80 clients — the majority are anaesthetists and surgeons, but also including infusion centres and a day hospital.
Although our offices are based in Claremont, Cape Town, we support clients across the Western Cape, Eastern Cape and KwaZulu-Natal.
Built on integrity, trust and care
MedX was built around the belief that specialist medical practices deserve more than a transactional billing service — they deserve a team that acts with integrity, earns their trust and genuinely cares about the success of their practice.
They deserve a team that first and foremost cares about your practice, and that:
- ✕Understands specialist billing
- ✕Takes responsibility
- ✕Communicates clearly
- ✕Protects patient relationships
- ✕Provides meaningful financial visibility
- ✕Continually works to improve performance
This approach remains central to the way we work today.
To help specialist medical practices perform at their best.
We believe that strong, well-run medical practices allow healthcare professionals to work with greater confidence and provide sustainable, high-quality care.
Our contribution is to strengthen the financial and administrative foundations behind those practices.
Integrity. Trust. Care.
Integrity
We act honestly, responsibly and transparently in everything we do. We take ownership of the work entrusted to us, follow matters through and make decisions that protect the interests of our clients, their patients and MedX.
Trust
We build lasting relationships through reliability, consistency and open communication. Our clients trust us to understand their practices, manage sensitive information responsibly and deliver on our commitments.
Care
We genuinely care about the people behind every practice and every account. We support our clients personally, communicate with patients respectfully and compassionately, and create an environment in which our team can grow and succeed.
At MedX, great service is a team effort.
Our directors provide strategic direction and oversight, while our experienced operational teams manage the day-to-day work that keeps our clients’ practices performing at their best.
The team behind your practice
Billing Team
Our billing team manages the processes that turn clinical information into accurate, complete claims — from billing and coding through to electronic claim submission and the resolution of billing queries.
Credit Control Team
Our credit control team takes responsibility for outstanding accounts, medical aid follow-up, patient collections, receipting and reconciliation. Each practice has dedicated people who understand its accounts, collection policy and priorities.
Practice Support Team
Our support team helps keep the technical, reporting and administrative side of your practice running smoothly — including updates and maintenance to our on-line reports portal and billing app; estimates and consent support; new practice medical aid registration; bank and assistant fee reconciliations and reporting; training and other ad hoc practice support.
Our Coaches & Management Team
Our managers and coaches provide oversight, guidance and support to the teams responsible for your practice. They monitor performance, resolve more complex issues and ensure that MedX’s standards are applied consistently across every client account.
Kim Marr & Fiona Davies — Co-founders and Directors
Kim Marr
Fiona DaviesKim and Fiona work closely together in setting MedX’s strategic direction and guiding the continued growth and development of the business. Their focus includes strategy, governance, financial oversight, business development, client relationships and the ongoing evolution of MedX’s services.
Working alongside MedX’s management team, they remain closely connected to client needs and industry developments while allowing the day-to-day running of the business to be led by the operational management structure.
Together, they are committed to ensuring that MedX continues to grow without losing the personalised service, accountability and care on which the business was founded.
Meet the team behind your numbers
We’d love to learn about your practice — and introduce you to the people who would look after it.
Start a conversationPractice Made Perfect.