Medical billing and practice performance services
MedX provides an end-to-end medical bureau service for specialist practices. Our support begins before the patient is treated and continues through billing, claim submission, payment allocation, account follow-up, reporting and practice review.
Each service is delivered with accuracy, accountability and a clear focus on helping your practice perform at its best.
Training and support in private practice
Starting and running a specialist practice can be complex. We provide practical guidance to help you establish effective billing processes and navigate the administrative requirements of private practice.
Our support includes:
- ✕Registering your specialist practice with the relevant medical aids
- ✕Training and support with medical coding and billing rules
- ✕Providing a dedicated point of contact at MedX
- ✕Assisting with billing-process improvements
- ✕Offering personalised guidance based on the needs of your practice
Front-of-house support
Accurate billing begins with complete and reliable information. We help streamline the administrative processes that take place before and immediately after treatment, reducing delays and improving billing accuracy.
Our support includes:
- ✕On request, creating estimates
- ✕Sending procedure information and consent forms where relevant
- ✕Access to a customised MedX Billing App allowing you to submit patient, billing details and relevant clinical information to us in real time
- ✕Creating invoices in accordance with your billing policy
- ✕Electronically submitting claims to medical aids for processing
- ✕Submitting private invoices and international insurance claims
Credit control, receipting and reconciliation
Effective revenue management requires consistent follow-up, accurate payment allocation and close attention to outstanding accounts. Your dedicated MedX account manager is trained to manage collections professionally and in accordance with your practice’s collections policy.
Our service includes:
- ✕Investigating rejected or unpaid claims
- ✕Motivating for payment of prescribed minimum benefits (PMBs)
- ✕Following up with medical aids and patients
- ✕Allocating and reconciling payments
- ✕Identifying and resolving short payments
- ✕Investigating payment discrepancies
- ✕Reconciling actual payments in your bank against amounts receipted on the billing system
- ✕Monitoring outstanding accounts
- ✕Managing patient payment arrangements where appropriate
Reporting and practice insight
Clear information is essential for good decision-making. Our interactive reporting gives you meaningful visibility into the financial health of your practice and helps identify trends, risks and opportunities for improvement.
Our reporting includes:
- ✕Interactive monthly financial and debtor reporting
- ✕Reporting on assistant fees due, where applicable
- ✕Monitoring collection performance
- ✕Analysing outstanding accounts
- ✕Identifying trends, risks and areas requiring attention
- ✕Providing insight into the financial health of your practice
- ✕Supporting regular practice-performance discussions
A service shaped around your practice
No two specialist practices operate in exactly the same way. We take the time to understand your billing policy, procedures, team structure, preferred communication methods and priorities. Our services are then tailored to support the way your practice operates.
Ready to hand over the admin?
Tell us how your billing runs today, and we’ll show you exactly what MedX would take off your practice’s plate.
Start a conversationPractice Made Perfect.