More than a bureau. A partner in practice performance.
A traditional medical billing bureau processes claims and follows up on accounts. MedX goes further.
We take responsibility for understanding your practice, monitoring its financial performance and helping you identify the issues that may be affecting collections, cash flow and operational efficiency.
Our role is not simply to complete administrative tasks. It is to become a trusted extension of your practice.
What partnership means to us
We know your practice
Your MedX team understands your billing policy, accounts, processes and priorities.
We take ownership
We do not wait for problems to be brought to our attention. Wherever possible, we monitor accounts, investigate concerns and follow through on outstanding matters.
We make information meaningful
Our reporting is designed to help you understand your practice, not simply provide another spreadsheet.
We respect your patients
Patient communication is handled professionally and compassionately, recognising that every interaction reflects on your practice.
We continually look for improvement
Billing and collections are not static processes. We regularly review performance and look for ways to strengthen results.
Experience it for yourself
Tell us about your practice, and we’ll show you what a billing partner — not just a bureau — feels like.
Start a conversationSwitching to MedX, step by step
Changing bureaus — or starting your first practice — should never feel like a leap of faith. This is how a new practice joins the MedX family.
Introductory conversation
We meet to understand your practice — how your billing is currently managed, what is working well and what you would like to improve.
Services & cost presentation
We present our full service offering with a detailed, transparent breakdown of costs, shaped around the needs of your practice.
Onboarding & training
We train your practice team on the MedX Billing App, agree your billing and collections policy, and complete documents sign-off — managing the transition from your previous bureau or, for new practices, your medical aid registrations.
One-month debrief
A full account review with your dedicated MedX account manager — what has been billed, collected and followed up, and anything needing attention.
Interactive monthly reporting
From here you receive interactive monthly financial and debtor reporting, giving you meaningful visibility into the financial health of your practice.
Regular practice reviews
We support regular practice-performance discussions — analysing outstanding accounts and identifying trends, risks and opportunities for improvement.
Quiet confidence behind your practice
Our clients value the confidence of knowing that an experienced and accountable team is looking after the financial administration of their practices.
- Claims are monitored.
- Payments are reconciled.
- Accounts are followed up.
- Problems are identified.
- Performance is reviewed.
And your practice always has someone who understands what is happening behind the numbers.
Experience the difference a partner makes
Whether you are changing bureaus or starting out, we would love to learn more about your practice.
Start a conversationPractice Made Perfect.